top of page

Terms & conditions


The website includes an electronic shop, which is the online presence of the company of Konstantinos Papapanagiotou under the distinctive title ‘Urban Zac’ (Tax Identification Number: 119044233, Z' Public Tax Office of Thessaloniki)). The company’s registered office is located in Neo Rysio, Thessaloniki (Post Code: 57001. Tel.: +30 23920 72063)

Urban Zac endeavours to provide a first-class customer service on a daily basis. The creation of this particular e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company's products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock.

‘Urban Zac’ aims to the direct and satisfactory customer service operating constantly in a responsible manner on the course of its business activity and developing trust between the company and its customers.

The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.

Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.

We feel we have the obligation to keep our customers always informed and secured. For this reason, we would like to inform our e-shop customers on the following topics:



In order to perform any transaction through the ‘Urban Zac’ e-shop’ and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your landline number (or whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card.


Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the lifting of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.


Your personal data shall be disclosed to the relevant bank (i.e. the credit card numberin order to complete the payment transaction.




The website uses the QuickSSL certificate protocol of GeoTrust Company for safe online business transactions. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.

QuickSSL (Secure Sockets Layer) Certificate protocol is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.



Rights on intellectual property and trademarks

The overall design, the texts, the graphic design elements, the selection and the settings of the website are assets of Urban Zac Company and are copyrighted. All rights reserved every text or illustration that bears the Urban Zac logo is either trademark or registered trademark and is used herein upon permission granted by their respective owners.



Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name/code of the relevant product.



Orders placed through the online shop constitute a remote sales agreement governed by the legal framework of Law 2251/1994 as amended and enforced.


The user is entitled to conclude a valid order through the online shop provided he/she is a capable person according to the Greek Civil Code (i.e. he/she is 18 years old or over and not under judicial guardianship with regard to entering into sales agreements). Representatives of legal entities may also place orders. The Company reserves the right to claim from the supervisor or guardian any order made by persons legally disqualified to contract.



In order to place an order the following are required:

(a) completing the relevant form by providing all information necessary in order to conclude the sales contract,

(b) the unconditional acceptance of the sales contract’s terms and these terms of use. Acceptance of the above mentioned occurs by choosing the "ACCEPT" option, given by the website to all users of our website.

(c) all customized orders placed through http://www.Urban require 3 working days manufacturing.

To make the transactions easier and to serve all our customers that wish to use our online shop, http://www.Urban offers alternative payment methods:

-Using your PayPal account

-By charging your credit card through the BrainTree website. The website http://www.Urban has taken all the necessary measures regarding the security of the transactions made through your credit card and all the holders of credit cards are subject to validity checks.


It is important that you accurately submit your contact telephone number and a valid email address.

Through the website, prior to the completion and submission of the relevant order, the consumer is informed by the Company on: the identity and address of the supplier, the essential characteristics of the product, the price, the quantity and the transfer fees, the method of payment and delivery, the duration of the order, the price or the current offer, the right to cancel the order.

By sending the order form, the consumer receives an electronic copy of his order, which he can save.

All prices shown under the relevant lists of each product include VAT (24%); http://www.Urban reserves the right to change prices without notice to the consumers.

NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.



The customer has the option to chose the method of delivery, either through the Greek Post Office service (ELTA) which may take between 3 to 30 working days (depending on the location of the delivery), or through DHL(courier) company which may take between 1 to 5 working days. The delivery costs vary depending on the location and the weight of the parcel sent, whilst the customer is notified regarding the exact costs at the time that the order is placed and before the order is complete, having in this way the opportunity to cancel it if he/she does not agree with the delivery costs.




In case you wish to cancel your order please keep in mind that the cancellation will be accepted within 1 hour from the order completion.

Beyond that point no cancellation will be accepted.




In case of the delivery of a faulty product , the customer must report the fault within seven (7) calendar days .This period starts from the day the products were received.

The company will replace the faulty product within reasonable time . The replacement shall constitute of exactly the same product of same color and of same size.


For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if the product’s package is intact so as to detect any apparent faults.



Force majeure: If, due to force majeure (i.e. adverse weather conditions, strikes, etc.), we fail to deliver you the products within the set time-limit, we will contact you through e-mail . Urban Zac shall not be liable for any situation arising without its fault and shall do whatever is humanly possible for your best service.

Modification of terms: The website reserves the right to modify or renew the terms and conditions regarding transactions. The company undertakes to update the present text for any modification of or addition to the terms.

bottom of page